Terms of service

Overview

This website is operated by Elayse LLC ("we", "us", "our") under the name Velouret. By visiting the site or buying from us, you agree to these terms. Please read them carefully.

Age requirement

Our products are intended for adults. You must be at least 18 years old, or the age of majority where you live if higher, to use this site or place an order. By using the site you confirm that you meet this requirement.

Products

We sell physical sexual wellness products for personal use. We describe products and show photos as accurately as we can, but colors and details may vary slightly by screen and batch. Products are not medical devices and are not intended to diagnose, treat or prevent any condition. Follow the instructions that come with each product.

Orders and pricing

All prices are in US dollars. We may refuse or cancel an order, for example if a product is out of stock, a price is listed incorrectly, or we suspect fraud. If we cancel an order after payment, we refund you in full. We may change prices and products at any time without notice.

Payment and billing

Payment is taken when you place your order. Your card statement shows a neutral company name, not the name of this store. You agree to provide accurate billing and shipping information.

Shipping

We ship to addresses in the United States. Delivery times and details are described in our shipping policy. Risk of loss passes to you when the package is delivered to the carrier-confirmed address.

Returns and refunds

For hygiene reasons we do not accept returns for change of mind. Damaged, defective or incorrect items are replaced or refunded as described in our refund policy.

Use of the site

You agree not to misuse the site, including attempting to access it without authorization, interfering with its operation, or using it for any unlawful purpose. All content on the site, including text, design and images, belongs to us or our suppliers and may not be copied without permission.

Privacy

How we collect and use personal information is described in our privacy policy.

Disclaimer and limitation of liability

The site and products are provided "as is" to the extent permitted by law. To the fullest extent permitted by law, our total liability for any claim relating to a product or order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under applicable consumer protection law.

Governing law

These terms are governed by the laws of the State of New York, United States, without regard to its conflict of law rules.

Changes

We may update these terms from time to time. The version posted on this page applies to orders placed after it is posted.

Contact

Elayse LLC, 159 Delaware Ave, Ste 3, Delmar, NY 12054, United States. Email: info@velouret.com. Contact form: velouret.com/pages/contact