Refund policy

Hygiene and returns

Because our products are intimate items, we can't accept returns or exchanges for change of mind. This protects every customer, because everything we ship is sealed and new.

When we'll replace or refund your order

your item arrived damaged,
it doesn't work as described, or
you received the wrong item.

Email us your order number and a photo of the item and packaging. Once we confirm the problem, we'll send a replacement or refund you to your original payment method. You won't need to send defective items back unless we ask.

Cancellations

You can cancel an order until it ships. Email us as soon as possible with your order number.

Refund timing

Approved refunds are issued within 3 business days. Depending on your bank, they can take 5 to 10 business days to appear on your statement.